- International Customers
- Damaged Goods
- Defective Merchandise
- Credit Cards
- Other Questions
All prices are in US Dollars ($).
All payments must be made in US funds ($) by Visa, MasterCard, or American Express ONLY.
All goods are shipped via first class US mail. We process and ship all orders as soon as humanly possible; however, please allow a minimum of 2-3 weeks for delivery.
Q: International Customers
Only Visa, MasterCard or American Express credit cards (in US Funds) are accepted for payment. Orders from outside of the U.S. are shipped via USPS registered, return receipt requested airmail and delivery time is subject to the foreign country's postal and/or customs systems...please allow 4-6 weeks for delivery.
Refunds are only offered within 30 days of receipt if the product is in its original condition, with original packaging and accessories; music merchandise must be unopened. For a refund, please mail the merchandise back to us and we will process the refund upon receipt of the item(s).
Q: Damaged Goods
In the event that your shipment arrives damaged, we will be happy to replace the goods or issue a credit or refund. IF YOUR SHIPMENT ARRIVES DAMAGED, simply mail the merchandise back to us. As soon as the product arrives, we will ship you replacements.
Q: Defective Merchandise
IF YOUR MERCHANDISE IS DEFECTIVE, please indicate in a note to us what the problem is and return the merchandise. Replacement product will be shipped to you immediately.
To cancel an order, please contact firstname.lastname@example.org with your name, items, and contact information, and we will refund your money as long as the item has not yet been shipped.
Q: Credit Cards
IF THERE IS A PROBLEM WITH YOUR CREDIT CARD CHARGE, please contact us in writing and indicate the problem. Be sure to include your name, address, and phone number, credit card number and card expiration date. We will contact you as soon as the problem has been researched.
Q: Other Questions
IF YOUR PROBLEM DOES NOT FALL INTO ONE OF THESE CATEGORIES, please send a description of your problem to the number/address on your receipt, or email Info@MarshallTucker.com ATTN: Customer Service. Someone will contact you as soon as possible.